CE Computing

The below frequently asked questions (FAQ) provide procedures for basic computing needs.  Most of these require a JHU network id (Jhed).  If you do not have Jhed ID, see Vess Vassileva-Clarke in the CE front office for assistance.

 

  • I have questions related to desktop computing – what do I do?

Please do the following in sequence:  (1) check the FAQ below, (2) ask your officemates, (3) ask your advisor, and, if still unresolved, (4) email WSE IT wsehelp at jhu.edu with a description of the problem, your name, location, and phone number. You may also check the JHU IT site: www.it.johnshopkins.edu/services/

 

  • How do I get on the JHU network?

Instructions for Ethernet and wireless connections are available at:

 

Ethernet (Most users should choose dynamic IP address in the following): www.it.johnshopkins.edu/services/network/jhars/JHARS%20Step-By-Step.pdf

 

Wireless (Windows, Mac, Linux, iOS, etc.): www.it.johnshopkins.edu/services/network/wireless/

 

  • How do I connect to the CE printers?

You must be connected to the CE network via an Ethernet connection (not wireless).  Printer connection instructions are available for:

CE main office copier/printer:          Mac OS X                    Windows 7

You can download the copier/printer drivers here.

3rd floor student lounge printer:      Mac OS X                    Windows 7

You must use your JHED ID to connect to the CE network printers.

JHU will require you to change your password after a certain amount of time, and this will end your ability to print. To fix this, you will have to delete the WSE print server from your saved passwords (Keychain on Mac). Click here for detailed instructions.

 

  • How do I install Matlab?

JHU has a site license for faculty, staff, and students conducting research for grants. Follow these steps:

1)     Create an account on www.mathworks.com.  Use your JHU email address.

2)     Login to your mathworks account and select ‘download latest products’.  Chose to select all licensed products or you may select a subset of these (latest and prior versions).

3)     Chose online license verification option.  Follow the steps on screen to download the Matlab products and run the installer.  During the install process you will need to be connected to the internet and login to your mathworks account to validate your license.

4)    Renewal for existing Matlab users: In case you already have Matlab on your machine, please go to Matlab on your local machine, click on the ‘Help’ menu button, go to ‘Licensing’ or ‘Update Current License’.

 

  • How do I install Mathematica?

JHU has a site license for faculty, staff, and students conducting research for grants. Follow these steps:

1)     Email software@jhu.edu to request a license and CC your research advisor so they can confirm that you are eligible for the license.  Use “Mathematica License Request” in the subject line and the body of the email should say: “I am requesting a license for Mathematica.  I am a graduate student in the Civil Engineering Department conducting research with Professor ______.   My email account id is ____@jhu.edu.”

2)     You will receive an email from Wolfram with installation instructions.

 

  • How do I install Microsoft Office?

For JHU machines, go to http://software.wse.jhu.edu and use your JHED ID and password to download the respective software.

 

  • What about finite element software?

The Bentley Senior Design Room (Latrobe 8) has several commercial software installed (Abaqus, STAAD.Pro, RAM, etc.) and all CE students are welcome to use this lab.  See your research advisor for additional options.

 

  • What about other software?

If additional software is required for your research, the suggested procedure is: 1) go to http://software.wse.jhu.edu and use your JHED ID and password to download the respective software.  If not found there, 2) ask your research advisor.  If your advisor determines you need to purchase the software, first check JHU SPARS (from the my.johnshopkins portal) to see if the university has a purchase agreement.

 

  • How do I get a personal JHU website?

Students and post-docs may use J-Share to share files or create personal web pages.  J-Share may be accessed from the my.johnshopkins.edu portal.  Additional information may be found at: www.it.johnshopkins.edu/services/collaboration_tools/jshare/

 

  • How do I access journals from off-campus?

You must create a VPN connection to JHU before navigating to journals.   VPN is called ‘JHConnect’ and can be accessed from the my.johnshopkins.edu portal.  Additional information may be found at:  www.it.johnshopkins.edu/services/network/jhconnect/

 

  • I can not connect to the internet on a machine that was previously capable. What do I do?

1) check Ethernet cables and wireless signal and 2) check if your officemates have the same problem.  If not, 3) reboot your machine. 4) For ethernet connection, check your IP address (For mac’s: System Preferences:Network).  If your IP address does not start with 128.220.58.* email  WSE IT (wsehelp ‘at’ jhu.edu) providing details, including your name, location, room number, port number (number on data jack your Ethernet cable is connected to), and the IP address shown.

 

  • I have a hardware problem.  How do I get assistance?

Macs:  Check the status of your warranty at:  selfsolve.apple.com/agreementWarrantyDynamic.do

If the machine is still covered, call Apple Service Support for assistance.  For laptops, you may also go to the Genius bar at the Apple Store at Towson Town Center.

 

Windows:  Check the status of your warranty and call support if covered.  Else, check with your advisor and email  Vess Vassileva-Clarke (vclarke ‘at’ jhu.edu).

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