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Incident to Improvement – Playbooks, Root Cause, and Long‑Term Control Changes
Enroll any time. Learn at your own pace.
Incident to Improvement: Playbooks, Root Cause, and Long‑Term Control Changes is a 10-hour micro-credential for experienced cyber professionals who want every incident to leave their organization stronger. You will learn how to move beyond triage and ticket closure to design better playbooks, run structured root cause and contributing factor analysis, and implement long-term control, process, and governance changes that reduce recurrence and improve resilience across portfolios of federal and military contracts.
Incident to Improvement – Playbooks, Root Cause, and Long‑Term Control Changes
Audience
This micro-credential is designed for cybersecurity and information security engineers; security operations engineers and senior SOC analysts; incident response analysts and senior responders; cyber incident response managers and cyber defense managers; security and enterprise security architects; cloud security engineers and architects supporting federal/DoW clients; ISSOs and ISSMs; information assurance engineers and analysts; cybersecurity and information security managers; IT security and senior information security specialists; senior security and lead cybersecurity consultants; security and cybersecurity program managers; and deputy CISOs or directors of information security in defense and federal contracting organizations.
What This Course Covers
Module 1
From Triage to Learning
Reframe incident response as a learning and improvement engine instead of a pure firefighting function. Analyze how incidents unfold in complex government contracting environments and learn to capture the timelines, decisions, and evidence needed for effective post-incident review and systemic improvement.
Module 2
Designing and Evolving Incident Playbooks
Focus on building and maturing incident response playbooks tailored to enterprise, mission, and hybrid/multi-cloud contexts. Learn to design, test, and iteratively refine playbooks for recurring incident types, aligned with SLAs, contracts, and Zero Trust–oriented controls and integrated into SOC, DevSecOps, and cloud operations.
Module 3
Root Cause and Contributing Factor Analysis
Learn structured techniques to identify root causes and contributing factors for significant incidents. Apply methods such as “5 Whys” and causal factor analysis to distinguish immediate technical failures from deeper process, human, and design contributors, and document results for leadership and government stakeholders.
Module 4
Designing Long-Term Control and Process Changes
Translate analysis findings into durable improvements in controls, processes, and governance. Prioritize and design changes—from quick wins to deeper architectural and process updates—and integrate them into existing security architectures, Zero Trust roadmaps, and SDLC/DevSecOps practices across multiple programs and environments.
Module 5
Measuring Impact and Institutionalizing Improvement
Define metrics, reporting structures, and feedback loops that show the impact of incident-driven improvements over time. Design dashboards and governance practices that embed lessons learned into standards, training, and forums, and foster a culture of transparent reporting and continuous learning.
Skills and Learning Outcomes
By the end of this micro-credential, participants will be able to:
01
Reframe incident response as a continuous learning and improvement process across complex government contracting environments.
02
Design, implement, and iterate incident response playbooks that integrate with SOC, cloud, and DevSecOps workflows and meet mission and contractual expectations
03
Apply structured root cause and contributing factor analysis techniques to significant incidents, covering technical, process, human, and contextual dimensions
04
Translate incident findings into prioritized long-term control, architectural, and process changes and integrate them into existing roadmaps.
05
Define metrics, reporting, and cultural practices that institutionalize learning from incidents and demonstrate improved resilience to leadership and government stakeholders.
Optional Live Sessions
There is an optional two-hour live session with JHU Cybersecurity Subject Matter Experts. See the schedule HERE.
Built for Working Professionals
On-Demand Learning
Complete this micro-credential entirely on your own schedule. An optional 2-hour live session with Johns Hopkins Subject Matter Experts is offered at the end of the month you enroll. See the schedule here.
Scenario-Based Exercises
Videos, activities, templates, reflections, low-stakes assessments, case studies, and facilitated discussion in the live section grounded in government, defense, and contracting environments.
Recognized Credential
Earn a certificate of completion upon completing this micro-credential from the Johns Hopkins Whiting School of Engineering. Use this micro-credential for 10 CPEs for certification maintenance.
Subject Matter Experts
A micro-credential designed and taught by Johns Hopkins subject matter experts with real-world experience in government and defense contracting.
Why Choose Johns Hopkins
Johns Hopkins University Whiting School of Engineering combines deep cybersecurity, systems engineering, and government mission expertise with a practical focus on communication and leadership, giving you tools that align with how federal programs and contractors actually operate. This micro-credential offers a targeted pathway for mid-career cyber leaders to become trusted translators between technical teams and contracts, legal, and program leadership, helping defense contractors manage cyber risk more effectively while protecting mission outcomes and national security.
Pricing and Continuing Education
Program Cost
$338
If you register by July 30
Continuing Education
Eligible for up to 10 CPEs
Includes 10 contact hours of learning
Partnership Discounts
Members of our partnership organizations always receive membership discounts of 10-20%! These discounts do not apply in addition to the early bird rate.
Log in to the membership portal of your association to get your JHU discount codes to use at checkout!
- Information Systems Security Association (ISSA)
- ISC2 Northern Virginia Chapter
- DC Cyber Professionals and the Cover6 Community
Group Enrollment For Your Team
Looking to upskill your team? We offer group enrollment options and discounts to make it simple and cost-effective for organizations of any size. Get in touch, and we will help you get started!
Frequently Asked Questions (FAQ)
Yes. Many learners receive employer support for professional development. Payment options depend on the course type and how the organization plans to pay.
For Executive and Professional Education courses, learners should register as usual and select “Other Method” during checkout if their employer cannot pay by credit card. An EPE team member will follow up within three business days to coordinate payment, such as ACH transfer, employer voucher, or another approved payment arrangement.
For Great Learning courses, learners should contact the EPE team at engineeringexeced@jhu.edu or speak directly with the Great Learning admissions team. The teams will coordinate payment and enrollment.
Organizations interested in enrolling multiple employees or requesting custom education or workforce training solutions should contact the EPE team directly to discuss enrollment options, program needs, and payment arrangements.
Tuition remission is currently available only to eligible full-time Johns Hopkins faculty and staff and applies to a limited number of EPE courses. If a course qualifies, eligible learners who register using their Johns Hopkins email address will automatically have tuition remission applied as their payment method.
Tuition remission does not currently apply to asynchronous (self-paced) online courses or programs taken through our partners such as Great Learning or AIAA. The Johns Hopkins Provost’s Office is reviewing tuition remission policies, including the possibility of extending benefits to asynchronous courses, but no timeline is currently available.
Johns Hopkins alumni receive a 15% discount, which is automatically applied during checkout when they indicate they are alumni.
Eligible Johns Hopkins faculty, staff, students, and Applied Physics Laboratory employees receive a 20% discount on qualifying EPE courses when they register with a Johns Hopkins email address.
Eligible Johns Hopkins faculty and staff receive a 15% discount on Great Learning courses. To receive the discount, learners should identify themselves during the enrollment process and register using a Johns Hopkins email address. Eligibility will be verified before enrollment is finalized.
Select programs may also offer discount codes through partner organizations or special promotions. When available, discount codes can be entered during checkout.
Meet the Johns Hopkins Executive and Professional Education Cybersecurity Instructors
Andrea Molina, PhD, CISM, ITIL, CEH, PMP
Dr. Andrea Molina is a U.S. Coast Guard officer and senior technical program leader with 19+ years of experience delivering cybersecurity, AI-enabled systems, and enterprise platforms across federal and defense environments. She leads Command & Control and Navigation requirements for a $150M+ C5I portfolio supporting 40K+ users and also founded the Coast Guard’s Cyber Mission Capabilities Branch, delivering deployable cyber operations, threat hunting, and incident response capabilities nationwide. Dr. Molina teaches at Johns Hopkins Engineering for Professionals, where she advises doctoral students in Cyber Analytics and AI/ML. She holds a Doctor of Engineering in Cyber Analytics and specializes in aligning cyber strategy, risk, and AI to mission-critical federal operations.
Caleb Havens, OSCP, CISSP, CRTO, GCPN, eJPT, Security+
Caleb Havens is a Principal Security Consultant at NetSPI, specializing in Red Team Operations and Social Engineering. A former Marine Corps Intelligence and Reconnaissance Officer, he supported the Missile Defense Agency’s Test and Cyber Engineering Directorates and later served as a Red Team Operator for the US Army’s Threat Systems Management Office, conducting adversarial assessments of DoD systems. Caleb now leads Red Team Operations for Fortune 500 organizations across defense, finance, healthcare, and critical infrastructure, bringing real-world operational tradecraft from military intelligence and corporate security to the classroom.
Jay Ferron, CEH, CISM, CISSP, C)PTE, C)ISSM CRISC, CVEi, MCITP, MCSE, MCT, MVP, NSA-IAM
Jay Ferron is a multi-certified information security subject-matter expert with over 30 years of experience in cybersecurity, compliance, systems integration, and IT transformation. He has led initiatives to design and implement secure architectures, define IT management processes, and establish meaningful operational metrics for organizations across multiple industries.
Throughout his career, Jay has been deeply involved in both the strategic and hands-on aspects of information security, advising leadership while also working directly with technical teams to improve security posture and resilience. He has authored more than 19 technical courses for Microsoft, Global Knowledge, and other training providers, helping thousands of IT professionals advance their skills in security and related technologies. In addition to his technical and teaching work, Jay founded Interactive Security Training, LLC, a firm dedicated to helping organizations secure and manage their data through consulting, implementation, and training services.
Matthew Burch, M.S., CISSP, CEH, Security+, CCIE (R&S), CCIE (SP), CCDS, AWS SAP, AWS SAA, AWS DVA, AWS MLS, AWS Security, PCEP
Matthew Burch is a cybersecurity and cloud computing leader with over 20 years of experience in highly regulated enterprise environments, including financial services and critical infrastructure. He has led large-scale technology, cloud, and AI initiatives aligned with strict governance, risk, and compliance requirements. Matthew has partnered with federal organizations and contractors through workforce development programs, including Department of Defense–aligned initiatives, helping build certification pathways in cybersecurity and cloud technologies. He currently serves as faculty in cloud and AI programs, preparing professionals to operate effectively in secure, mission-critical environments.
Henry Bromley III, MBA, PMP, CISSP-CCSP, CSEP, CEH, CHFI, SEC+
Henry Bromley brings over 30 years of engineering and cybersecurity experience supporting federal missions, spanning nuclear systems, systems engineering, and information systems security. He serves in a lead security engineering role supporting government and commercial cloud-based programs. As an adjunct graduate professor, he teaches Managerial Computer Forensics and has delivered CISSP Common Body of Knowledge instruction, helping to prepare information security professionals. He is committed to equipping students with practical, job-ready skills for securing high-consequence, mission-critical environments.
Farhat Shah, CISSP, PMP
Ms. Shah currently serves as the cybersecurity subject matter expert for the Department of War (DoW). Ms. Shah has worked in different capacities to launch and implement cybersecurity programs and initiatives within her organization. She provided critical cybersecurity support to systems across the U.S Army leading to successive mission completion.
Ms. Shah began her career as a software engineering intern. She graduated from the Army’s Intern Program, earning a Master’s in Software Engineering from Monmouth University. Ms. Shah holds a Bachelor’s in Electrical Engineering and a second Master’s in Technical Management from the Johns Hopkins University. Her experience entails Software development, Systems Engineering, Project Management, and Cybersecurity for information systems that she has gained over her career as an engineer with the Army.
Barry Hudson, CISSP, CGRC, SSCP, CC
Barry Hudson’s career was primarily with large contractors in the US Government sector. The last 15 years took him on an exciting journey; planning, implementing, maintaining, and managing (as ISSO/ISSM) complex cybersecurity systems for two large government facilities. These efforts include creation of policy and procedures, selecting, building and configuring technology infrastructure, production operations, and compliance monitoring prior to turnover to the Government customer.
His newly discovered energy is to share his experiences and perspective, and to grow the Cybersecurity family. Barry holds a CISSP, CGRC, SSCP, and CC is an ISC2 Authorized Instructor, and independent contractor and lecturer.
Sandra Fonseca-Lind, DBA, EdD, CISA, CISM, CRISC, CDPSE
Dr. Sandra Fonseca is an accomplished information technology professional with more than 40 years of experience in the IT industry, including 15 years serving as a Systems Security Manager, Project Manager, and Data Architect at a federal agency in Washington, D.C. She has spent more than 30 years in higher education, teaching undergraduate and graduate courses across all instructional modalities, and has also served as Program Director for IT and Cybersecurity programs.
Dr. Fonseca holds a Doctor of Business Administration (DBA) with a specialization in Management Information Systems and a Doctor of Education (EdD) with a specialization in Instructional Design. She has served as both a volunteer and board officer for several professional organizations, including ISACA, ISSA, PMI, ACFE, and ASQ. She currently serves as Associate Director of Governance for the Washington, D.C. Chapter of ISACA, Education Director for the ISSA NOVA Chapter, and a volunteer with the Washington, D.C. Chapter of PMI.
Incident to Improvement – Playbooks, Root Cause, and Long‑Term Control Changes